EXCHANGE POLICY

​YOU CAN EXCHANGE ANY ITEM PURCHASED ON MANNEQUIN CONCEPTS WITHIN 7 DAYS OF THE
DELIVERY DATE. HERE’S HOW:

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• MAKE SURE THE MERCHANDISE YOU EXCHANGE IS IN ITS ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED, OTHERWISE WE WILL BE UNABLE TO ACCEPT YOUR EXCHANGE.

• USE THE PRE-PAID UPS EXCHANGE LABEL INCLUDED IN YOUR ORDER AND LEAVE THE PACKAGE AT A UPS DROP-OFF LOCATION.​

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DUE TO MERCHANDISING RESTRICTIONS, ALL EXCHANGES MUST BE SHIPPED FROM THE SAME COUNTRY THEY WERE PURCHASED FROM.
 

PLEASE NOTE THAT EXCHANGES OF MANNEQUIN CONCEPTS EXCLUSIVE ITEMS MUST ONLY BE MADE THROUGH THE ONLINE FORM.
 

ONCE YOUR PACKAGE REACHES THE WAREHOUSE, PLEASE ALLOW 3 TO 7 BUSINESS DAYS (DEPENDING ON PEAK TIMES) FOR YOUR EXCHANGE TO BE PROCESSED. IF YOUR EXCHANGE DOES NOT MEET THE CONDITIONS LISTED, THE PACKAGE WILL BE SENT BACK TO YOU. YOU WILL RECEIVE A CONFIRMATION EMAIL.